This round-the-clock access to a GP has no geographical restrictions and is available 24 hours a day, 7 days a week, 365 days a year.
This service will put you in touch with a highly trained UK registered GP, who can offer advice and help in a wide variety of situations. This may include general medical advice, treatment of a specific condition, or general travel advice regarding your health, issuing prescriptions (within our prescribing guidelines), issuing private specialist referrals, sick notes and much more.
You can upload images, such as scans, test results or medical reports, which can form an important part of your consultation and the GP will review and discuss these in detail with you.
With Smart Health, you have the option to have private prescription medicine delivered straight to your front door. The prescription delivery service provides next day delivery nationwide (when ordered before 1pm) and same-day delivery in London (when ordered before 3pm), meaning you can access the prescription medicine you need, without leaving your home.
As an AIG customer, you and your immediate family (partner and children up to the age of 21) get unlimited access to this service at no additional cost – 24 hours a day, 365 days a year.
There’s no limit to how often you can use this service.
What we don't treat: This is not an emergency service and below are examples of conditions we cannot treat. If you are feeling severely unwell, we advise you to contact your local emergency services (999 in the UK).
Chest pain, shortness of breath, severe abdominal pain, heavy bleeding, thoughts of suicide or self-harm, confusion, loss of consciousness, severe infection, severe pain, suspected stroke, seizures, pregnancy complications, high fever in unwell infant.
Please remember that the medical team is also available to you 24 hours a day, 7 days a week on the following number: Tel. +44 (0) 203 499 0167.