This site uses cookies to improve the services we offer. If you continue to browse, we consider that you accept its use. You can change the settings or get more information here.


Video consultation

Provided by a team of medical specialists at Teladoc Health.
  • Video GP consultations enable you to discuss any non-emergency health related issues with our team of GPs from the comfort of your own home or wherever you are in the world via your laptop, smartphone or tablet.

This round-the-clock access to a GP has no geographical restrictions and is available 24 hours a day, 7 days a week, 365 days a year.

There are many situations in which you and your family may want to use this service – whether it’s about acid reflux, knowing which holiday vaccinations to get or you’re suffering with debilitating back pain. You can get medical advice, prescriptions (if within safe guidelines). Further specialist referrals and much more from a team of UK-based GPs.

You can upload images, such as scans, test results or medical reports, which can form an important part of your consultation and the GP will review and discuss these in detail with you.

Accessing this service via the Smart Health app means you can book an appointment slot in seconds and connect via video-consultation with one of our GPs.

Who can use this service?

As an AIG customer, you and your immediate family (partner and children up to the age of 21) get unlimited access to this service at no additional cost – 24 hours a day, 365 days a year.

There’s no limit to how often you can use this service.

How does it work?

  • Download the app:

    Download the Smart Health app from either Google Play or the App Store on to your smartphone or tablet.

  • Enter your details:

    Sign up by entering in some basic personal details.

  • Schedule an appointment:

    You can now book an appointment in seconds for a date and time that suits you. The GP will then call you by video call or telephone – you decide.

    You can book a consultation for all aspects of your health and wellbeing; from discussing symptoms to managing stress or understanding how to improve your overall physical and mental wellbeing.

Please remember that the medical team is also available to you 24 hours a day, 7 days a week on the following number:  Tel. +44 (0) 203 499 0167. Alternatively you can request a call back from a GP.